About "Purchase of GENIC Magazine"
Q: How much does it cost to ship magazines?
A. We will cover the shipping costs for new and sustainable magazines. However, if the product is returned due to a mistake in the address you entered or an extended absence, we will automatically refund the shipping and handling fee of 330 yen (tax included) per book.
Q.What is a sustainable edition of a magazine?
A. Please check here .
Q. I want to change the delivery address
A. Please contact us via " Inquiries " and include your "Order Number".
If the shipping procedure has been completed but the shipping address cannot be changed in time, or the product is returned to us, we will automatically refund you the shipping and handling fee of 330 yen (tax included).
Q. I want to cancel my magazine order.
A. For all orders, please contact us by 9:00 a.m. on the day of shipment via " Inquiries ." Please note that we cannot accept cancellations, returns, or refunds for magazines or books after 9:00 a.m. on the day of shipment .
Q: When will it arrive?
A. Generally, it will be delivered the day after or the day after it is sent. We ship every weekday. If the destination is far away or in some areas such as remote islands, it may take a few more days. It may also vary depending on the time of sending. In addition, delays may occur due to road congestion and weather conditions. Please be aware of this before placing your order.
Q: Do you ship on Sundays?
A. We do not ship on weekends, holidays, or company holidays.
Q. Can I purchase multiple books?
A. For products with purchase restrictions, you can only purchase one copy per order. If you would like to purchase multiple copies, we apologize for the inconvenience, but please place multiple orders.