International Customer FAQ
About "Purchase of Products"
Q.What countries and regions can you ship to ?
A.China, South Korea, Taiwan, Indonesia, Thailand, Singapore, Hong Kong and Macau.
Shipping to other countries and regions is not available.
Q: How much is shipping?
A. Shipping costs vary depending on the country and region. After you enter your address, the shipping cost will be displayed.
Q. I want to change the delivery address
A. Please contact us via "Inquiries" and include your "Order Number".
For all orders, address changes must be made by contacting us via "Contact Us" by 9:00 a.m. Japan time on the day of shipment. If the item has already been shipped, changes cannot be made.
Q. I want to cancel my order.
A. To cancel any order, please contact us via "Inquiries" by 9:00 a.m. Japan time on the day the order was shipped.
If it is after 9am on the shipping date, cancellations or refunds cannot be accepted for customer reasons.
Q: When will it arrive?
A: It depends on the country and region, but it is expected to arrive within 3 to 14 days.
Q: Do you ship on Sundays?
A. We do not ship on Saturdays, Sundays, public holidays in Japan or on our company's holidays.
Q. Can I purchase multiple books?
A. Depending on the product, you can only purchase one copy per order. If you would like to purchase multiple copies, please place an order each time.